The Year's Best Customer Service on Twitter

For large brands providing outstanding customer service on Twitter.

3rd Annual Shorty Awards nominations for the Customer Service category have ended.
You can still submit a tweet to show your support of anyone, but it won't count toward the rankings.

Questions about voting? (You can still submit a vote for fun, but the actual contest is over)

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Customer Service Shorty Award Winner

As determined by the Real-Time Academy.

Winner

Research In Motion

Research In Motion

Official Twitter support account of Research In Motion. We’re staffed from 9-9 Monday -Friday and 9-6 Saturday.

Customer Service Shorty Award Leaders

55th

Shani Sammons

Shani Sammons

Partner and CMO of Bamsmash-we connect the fan to the artist. Passion for social & digital media. http://www.bamsmash.com Former Digital Mgr for duo, Sugarland.
View nominations for Shani Sammons

55th
(tie)

Zain Mobile Telecoms

Zain Mobile Telecoms

Zain is a leading telecommunications operator across the Middle East providing mobile voice and data services to 31.4 million active customers
View nominations for Zain Mobile Telecoms

56th

희님

희님

사랑해요 김희철 우유빛깔 김희철 SaRangHaeYo KIM HEE CHUL Woo U BiCCal KIM HEE CHUL
View nominations for 희님

56th
(tie)

R.J.

R.J.

I've been keeping it straight since '78. Married to my best friend. Phone addict. Born/raised in the Bay Area, Ca now in Tucson. SF Giants / SF 49ers fan.
View nominations for R.J.

57th

JetBlue Airways

JetBlue Airways

Have a question? Follow us and let us help! For official customer concerns, go to jetblue.com/speakup or call 1-800-jetblue Currently on duty: @JetBlue/team
View nominations for JetBlue Airways

58th

Steve Gardner

Steve Gardner

Moderate Liberal / Huge Gay Rights Supporter (Member of 18K Club) / Travel a lot / Technology Minded / BB Support Expert / Avid Skier (some say rabid!)
View nominations for Steve Gardner

59th

Blacknight Solutions

Blacknight Solutions

Hosting & domain registration - offers / news. Use support@blacknight.com for urgent issues.ICANN accredited registrar.
View nominations for Blacknight Solutions

60th

61st

Pictage

Pictage

We {heart} photographers!
View nominations for Pictage

62nd

Bill Gerth

Bill Gerth

My name is Bill Gerth also known as @comcastbill. We are here to Make it Right for our customers. William_Gerth@comcast.com
View nominations for Bill Gerth

62nd
(tie)

Ivete Sangalo

Ivete Sangalo

Twitter Oficial da cantora brasileira Ivete Sangalo. Twitter atualizado pela própria Ivete e pela equipe do seu site.
View nominations for Ivete Sangalo

62nd
(tie)

think TANK Photo

think TANK Photo

Think Tank Photo is a professional photography equipment manufacturer
View nominations for think TANK Photo

62nd
(tie)

CTCT Help

CTCT Help

Hi! We're Jarrad and Marissa. We're here to help you with your Support Questions M-F 9-9 ET! Let's get talking!
View nominations for CTCT Help

62nd
(tie)

soapdotcom

soapdotcom

No lines. No heavy bags. No driving. Just the products that keep your life in balance, conveniently shipped to your door.
View nominations for soapdotcom

63rd

64th

Marsha Collier

Marsha Collier

Ecommerce Expert, Author 36 books, Online Customer Service http://bit.ly/custsrv, Host Computer & Tech Radio, Co-Founder #CustServ chat, Social Media Influencer
View nominations for Marsha Collier

64th
(tie)

Molly L. @ Sears

Molly L. @ Sears

The Official Sears Twitter Page. Questions, comments, issues? What do you like about Sears? Molly L @ your service. Follow @SearsDeals too for deals & discounts
View nominations for Molly L. @ Sears

64th
(tie)

Frank Eliason

Frank Eliason

Many of you knew me as @ComcastCares, here I'm simply Frank. I am SVP of Social for Citi, but thoughts here are my own.
View nominations for Frank Eliason

64th
(tie)

Joel

Joel

twitter@adorama.com We spend Millions to buy Photo gear from Newspapers, Photog's, Dealers and Individuals for top dollar!
View nominations for Joel

64th
(tie)

Virgin Trains

Virgin Trains

Hello! Please note we can't always provide an instant response on Twitter. Call 0845 000 8000 for Customer Relations, we're open 08:30-18:15 Mon-Fri, 9-4 Sat.
View nominations for Virgin Trains