The Year's Best Customer Service on Twitter

For large brands providing outstanding customer service on Twitter.

3rd Annual Shorty Awards nominations for the Customer Service category have ended.
You can still submit a tweet to show your support of anyone, but it won't count toward the rankings.

Questions about voting? (You can still submit a vote for fun, but the actual contest is over)

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Customer Service Shorty Award Winner

As determined by the Real-Time Academy.

Winner

Research In Motion

Research In Motion

Official Twitter support account of Research In Motion. We’re staffed from 9-9 Monday -Friday and 9-6 Saturday.

Customer Service Shorty Award Leaders

1st

Zain Jordan

Zain Jordan

Zain Jordan is here to support you. Let us know how we can help
View nominations for Zain Jordan

2nd

Research In Motion

Research In Motion

Official Twitter support account of Research In Motion. We’re staffed from 9-9 Monday -Friday and 9-6 Saturday.
View nominations for Research In Motion

3rd

SquareTrade

SquareTrade

The best warranty coverage for iPhones and other electronics! Up to 70% cheaper than other warranties, and 5-star service to boot.
View nominations for SquareTrade

4th

mediatemple

mediatemple

(mt) Media Temple - Web Hosting Built To Scale.
View nominations for mediatemple

5th

Xbox Support

Xbox Support

Guinness World Record Holder: Most Responsive Brand on Twitter! Tweeting from 6am - 12am PST M-F & 10am - 6pm Sat - Sun
View nominations for Xbox Support

6th

Zappos.com

Zappos.com

Here to provide the Zappos.com Customer Service Experience!
View nominations for Zappos.com

7th

Groupon

Groupon

Tweets courtesy of founder @andrewmason and others.
View nominations for Groupon

8th

T-Mobile USA

T-Mobile USA

Welcome to the official Twitter account of T-Mobile USA. For customer support, dial 611 from your T-Mobile phone or call (877) 453-1304.
View nominations for T-Mobile USA

9th

T-Mobile UK Support

T-Mobile UK Support

We're available seven days a week from 08:30 until 19:00.
View nominations for T-Mobile UK Support

10th

Gilt Support

Gilt Support

Gilt Groupe Customer Support. Caitlin, Rodney, Adam, Elena, Nicole, Camilla, Zach, Carly... and Katie. At your service.
View nominations for Gilt Support

11th

Bonnie Smalley

Bonnie Smalley

Internet Ninja, Cellist, Shorty Award Winning, Fun and Funky Person With Pink Hair!
View nominations for Bonnie Smalley

12th

Whole Foods Market

Whole Foods Market

Fresh organic tweets from Whole Foods Market HQ in Austin, TX. Ready to answer your questions Mon-Fri 9am-5pm CST!
View nominations for Whole Foods Market

13th

Flipkart

Flipkart

Delivers *.* across India.
View nominations for Flipkart

14th

dkpopnews

dkpopnews

The Home Of K Pop Lovers!
View nominations for dkpopnews

15th

McLaren

McLaren

The official Team McLaren membership programme & eShop Twitter page
View nominations for McLaren

16th

Midtown Comics

Midtown Comics

Official Twitter for Midtown Comics, retailer of comic books, graphic novels and everything related. Locations in NYC and ONLINE!
View nominations for Midtown Comics

17th

Pictage Care

Pictage Care

Pictage Customer Care Team
View nominations for Pictage Care

18th

ATVI_Bernard

ATVI_Bernard

Activision Customer Service Coordinator
View nominations for ATVI_Bernard

19th

Amber Green

Amber Green

Activision Customer Support ~ I'm here to address your questions, comments, and concerns about our games ~ Say hello any time!
View nominations for Amber Green

20th

ComcastBill

ComcastBill

My name is Bill and I work for @comcastcares here in Philly. My background is Computer Networking and I really enjoy helping others.
View nominations for ComcastBill