How do you use Twitter in your professional life?
We help anyone with customer service issues, chat with anyone who'll let us, and just generally try to deliver happiness.
Twitter or Facebook?
We're on both!
Terms you wish would start trending on Twitter right now?
Zappos, Happiness, Gnomes
How do you make your tweets unique?
We inject some of the fun and weirdness that only a place like Zappos can provide. :)
What inspires you to tweet?
We love being able to help anyone who needs it!
140 characters of advice for a new user?
Be real, and always use your best judgment.
How long can you go without a tweet?
As long as there are problems to solve, we don't stop Tweeting. Great customer service never stops, so we're always online - 24/7.
Why should people follow you?
We'd love the chance to bring a smile to your face!
How do you decide what to tweet?
We sniff out service issues from all over Twitter and act with lightning speed! Also, we like to joke around from time to time. :D